DCP Services, Inc.

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     IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a must have.

   Avaya Business Communication Machine (BCM 50, 450) the Avaya/Nortel Solution.

This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.
Three IP Office Editions to Meet Your Distinct Business Needs
Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.
Keep costs down and still get the key communications capabilities with Essential Edition. Gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.
IP Office Release 7 now supports the older M series (M7208, M7310) and T series  (T7208, T7316) sets.
       BCM 450                                      BCM 50

Business Communications Manager is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms.
This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.



Need a phone system? Not Sure what's right for your Business.  Let  our Telephony staff help you make the right decision.

Call us 800-863-1571 or email service@dcpservices.com for a system quote.

Unified Messaging

BCM 450 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device - a time saver and productivity booster.

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Message Forwarding

Voice, fax, or text messages can be forwarded to client email and PDAs. Users can attach a WAV file to email and play the voice message or see a fax message. Its simple to install with no add-on client software or firmware required.

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Meet-Me Conferencing

Reduce expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference. A rich set of user controls enables the "chairperson" to start, stop, secure and control the conference.

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SIP Trunking Support

BCM 450 offers SIP trunking to enable businesses to simplify their network through convergence and achieve significant cost savings. BCM 450 SIP trunking interoperability is available through a number of industry leading service providers.

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Computer Telephony Integration

CTI is simple to activate, set up, and manage. Third-party, PC-based applications can be used to control telephone services, such as a click-to-call company directory or automatic screen "pops" of a customer’s account status alongside a customer’s call.

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Integrated Intelligent Contact Center

With this capability, businesses can direct clients and customers to the right contact quickly to increase customer satisfaction and agent productivity. Advanced reporting and multimedia applications maximize customization and flexibility.

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This capability enables simultaneous ringing of up to five external devices (cell-phone, PDA, etc.) when a call is received by a desk phone on the Business Communications Manager system. It supports active call hand-off back and forth between different devices. Users can customize forwarding schedule based on time-of-day and day-of-week

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InTouch Federated Presence

This function delivers true federated presence, and popular integrated communications applications and capabilities. InTouch lets users communicate easily with anyone in their personal directory across Microsoft Outlook, Business Communications Manager, MSN, and Skype for click-to-call, click-to-IM and click to e-mail.

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Remember we are here to assist you with all of your telephony and IT needs.  Just call 800-863-1571 for assistance or Email your questions or requests to: service@dcpservices.com


Avaya IP Office, Partner , Merlin Magix
Nortel BCM 50, 200, 400, 450 Communications systems
ipiphony Open Source IP PBX
Star2Star Communications    Hybrid Hosted VoIP Solutions  
 Nortel/Norstar  CICS MICS  CallPilot  BCM   
IBM     System X Servers          Lotus Foundation Servers/Software
Xerox  eConcierge supplies assistant Printers/Copiers/Multifunction machines   
  SCHEDULE a Service Technician      Certified Technicians 

         WE Have Certified Technicians          Afffordable Rates!!  

Rapid  Dependable Response.  We Service All areas in: South Florida, Southwest Florida and Orlando.

 Major cities Include:  Jupiter, Palm Beach Gardens, West Palm, Palm Beach, Delray,  Boynton ,Wellington, Boca Raton, Pompano Beach, Fort Lauderdale, Hollywood,North Miami, Miami Beach, Miami.

 Major west coast cities Fort Myers, Sarasota, Naples, St. Petersburg, Tampa.

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