Samsung Dealers nationwide, were informed Samsung Electronics America will be ceasing the sale of all OfficeServ, SCM, and related telephones and equipment on September 30, 2019.
Samsung states that it will continue to provide technical support to its dealers until 9/30/2021.
The last day for any Samsung warranties will be 9/30/2024.
WHAT DOES THIS MEAN FOR DCP Services?
As of receipt of the Samsung notice, we will no longer be quoting or installing new Samsung systems, yet we will continue to provide support on Samsung systems as long as possible.
WHAT DOES THIS MEAN GOING FORWARD?
If you have any need for new hardware or licensing purchases, then we should plan for that prior to their cutoff date of 9/30/2019. We strongly recommend if you do have any needs that we order them sooner, rather than later. As noted, we do expect new equipment to start being in short supply prior to the cutoff date.
DO I NEED TO REPLACE MY SYSTEM NOW?....of course the answer is yes.
It is Samsung advising that they will be ending manufacture and support of these products. If you are planning a move, expansion or upgrade, please reach out to us to discuss your options. Whether it is leaving things in place, for now, upgrading to a new premise-based system or looking into a new Cloud-based system, we can help.